At Our Moissanite, we want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and options.
1. Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, items must be:
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Unworn and in their original condition
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In the original packaging, with all tags and certificates intact
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Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7-10 business days.
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Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item).
3. Exchanges
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Exchanges are only available for items of equal value.
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If you wish to exchange an item, please contact us at the email below to arrange the exchange process.
4. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at tahaniallabadi.ta@gmail.com with your order number and a photo of the item.
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We will arrange a replacement or full refund as quickly as possible.
5. How to Initiate a Return
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Email us at tahaniallabadi.ta@gmail.com with your order number, reason for return, and photos if applicable.
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Our team will provide instructions on how to send your item back.
6. Important Notes
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Returns without prior authorization may not be accepted.
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We are not responsible for items lost in transit during the return process.
Thank you for shopping with Our Moissanite. Your satisfaction is our top priority!